Verlinden Productions

Customer Service Training 101 : Quick and Easy Techniques That Get Great Results

Description: If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as "uninformed," "rude," "hot-tempered," "uncaring"? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:* Creating positive first impressions* Speaking and writing effectively* Listening attentively* Identifying needs* Making customers feel valued* Confidently handling customer complaints* And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it's too late.

Price: 11.26 USD

Location: Vallejo, California

End Time: 2024-11-23T17:08:21.000Z

Shipping Cost: 0 USD

Product Images

Customer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101 : Quick and Easy Techniques That Get Great Results

Item Specifics

Restocking Fee: No

Return shipping will be paid by: Seller

All returns accepted: Returns Accepted

Item must be returned within: 30 Days

Refund will be given as: Money Back

Return policy details:

Edition: 3

Book Title: Customer Service Training 101 : Quick and Easy Techniques That Get Great Results

Number of Pages: 240 Pages

Language: English

Publisher: Amacom

Item Height: 0.6 in

Publication Year: 2017

Topic: Training, Customer Relations

Genre: Business & Economics

Item Weight: 16.7 Oz

Item Length: 9.3 in

Author: Renee Evenson

Item Width: 7.5 in

Format: Trade Paperback

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